Wishwash Privacy Policy

Last updated: 28 November 2025

This Privacy Policy explains how Wishwash (“we”, “us”, or “our”) collects, uses, and protects your information when you use the Wishwash mobile application and related services (the “Service”).

1. Information We Collect

We may collect the following types of information:

• Contact details (such as name, phone number, email address).
• Addresses and location information for pickup and delivery.
• Order details (items, weight, preferences, dates and times).
• Device information (such as device model, operating system version).
• Usage data (such as in-app actions and interaction with notifications) to help us improve the Service.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the laundry pickup and delivery Service.
• Process and confirm your orders and payments.
• Contact you about your orders, support requests, or important updates.
• Improve and personalize the user experience and our Service quality.
• Comply with legal obligations and enforce our terms and policies.

3. Sharing of Information

We may share your information with:

• Delivery partners and staff who handle pickup and delivery of your items.
• Payment processors who handle secure payment transactions on our behalf.
• Service providers who help us operate and improve the app (for example, analytics or cloud hosting providers).
• Authorities or third parties when required by law or to protect our legal rights, users, or the public.

We do not sell your personal information.

4. Data Retention

We keep your information for as long as necessary to provide the Service and as required by applicable law. When information is no longer needed, we will delete it or anonymize it.

5. Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is 100% secure.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction or update of your information.
• Request deletion of your account or certain information.
• Object to or restrict certain types of processing.

To exercise these rights, please contact us using the details below.

7. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version in the app and/or on this page and update the “Last updated” date above.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: info@wishwash.com